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To ensure that the best possible emergency medical care was available immediately after the earthquake, the Kobe University Hospital and other hospitals were requested to cooperate fully in the admission of emergency patients. In addition, university hospitals in surrounding areas were requested to send medical teams, food, medical supplies, and other necessities to the disaster area.

Thirteen national, local public, and private university hospitals treated a total of 3,911 emergency patients. In response to requests from local governments, hospitals, and other organizations in and around the disaster area, 68 university hospitals sent a total of 3,991 physicians, nurses, and other personnel to work on 233 medical teams.

After the earthquake some people complained of psychological problems resulting from the shock and stress caused by the massive disaster. Counseling specialists, including psychiatristsand clinical psychologists, assisted these people through telephone and face-to-face counseling.